InsentaFrequently asked questions
If you can't find the answer here, ask us on WhatsApp or by email. We reply the same day.
Do I need to sort the LEGO before sending it?
No. Sorting is our job. A mixed box is fine just as it is.
Is there a minimum lot size?
No. We take both small and large lots. A single shoebox is just as welcome as a whole storeroom.
How is the price determined?
We go through your photos carefully before we reply. Every offer comes with an explanation, so we always tell you what the amount is based on.
Do I need to know which sets are in the box?
No. Most sellers don't, and that's completely normal. We identify the sets ourselves. If you still have the instructions or boxes, let us know, as it can affect the price.
What if there's more than LEGO in the lot?
That's fine. Other things can be mixed in, and you don't need to separate them beforehand.
How do pickup and postage work?
In the Helsinki region we can collect the lot ourselves at an agreed time.
Elsewhere in Finland we send you a prepaid shipping label, so you won't pay for postage. You'll also get instructions for packing.
When do I get paid?
We pay as soon as we've seen the lot, either on the spot at pickup or on the same day the parcel arrives. We can pay by bank transfer, in cash or via PayPal.
Does asking for an offer commit me to anything?
No. You can ask for an offer out of pure curiosity. The offer binds us, but you can turn it down without giving a reason.
What happens to the LEGO afterwards?
We clean, sort and rebuild it, and sell it on to collectors and builders. A lot that was lying unused ends up being played with again.
Do you also buy new, unopened sets?
Yes. Tell us the set numbers or send a photo of the boxes, and we'll give you an estimate.